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Different Customers Do Not Pass Treatment.

2011/1/13 15:40:00 52

According to the customer's behavior mode, customers can be divided into four types: demand type, impact type, stable type, and respectful type. The following four types are introduced respectively.

Customer

Strategies that can be adopted:

Requirements customers

They are very sensitive to their identities. When buying goods, they usually pick the best. They like to deal with people who are strong and confident. Therefore, when they are dealing with them, they must shake their hands firmly, eyes look at him positively, keep their distance at a distance, have a loud voice and articulate speech: be confident when speaking. Direct pace. Be quick: be prepared and orderly: seize the main problems; provide the facts with logic; pay attention to the facts.

Two. Influencing customers

They are very optimistic, persuasive, inspiring and positive.

very

Trust, when you talk with people, you always have a smile on your face. So smile and stand or sit closer to them when you talk with them. When you talk with them, you should pass your smile through your words and intonation. And your words should show friendliness, enthusiasm, energy and persuasiveness: intonation should be high and low, and your language should be lively and colorful. You must act quickly and use gesture. You should give them enough time to talk freely with your own thoughts.

Three, stable customers

Stable customers are patient, easy-going, logical and rational. They hate change. They are generally more loyal and willing to serve others. When standing in front of them, they should relax their posture, do not take actions easily when they are behind the body. The amplitude of the gesture should be small. They should create an atmosphere of peace. The tone is mild and calm. Calm, low voice, slow speech, slightly thinking. Action must be rhythmic, just like treating a baby.

Four. A respectful customer.

A kind customer is a perfectionist. They want everything to be accurate, organized, accurate, and natural.

earnest

When you work for them, do not have any physical contact. Do not rely on him too close. Your eyes should look at you, use little or no gesture. When you stand, your body's center of gravity should be placed on your heels. Your intonation should be controlled. Do not undulate too much, speak directly and simply, speak slowly, and consider their needs.

As a thoughtful customer service staff, we should adopt different ways for different customers. Do not criticize the behavior patterns of customers. As long as you adapt to them, banknotes will come in. The more we think about our customers, the better we can understand each other and the more satisfied our customers are.

Conclusion:

These four types of customers should pay attention to the following points:

Demanding customers: I hope to get what they want immediately.

Influencing customers: we hope to be recognized.

Stable customers: do not want to see change, hope to be assured;

Customer: I want to make sure that everything is done according to the rules.